FlipKey inquiry parsing

I just set up a flipkey account and it came through as unrecognized email. Did they change something again?

They might have, yes. FlipKey has been in a state of flux on their inquiry style and 'book now' program over the past 6 to 8 months. Can you forward the original email you received to our dev@ group? They might have made your new listing part of the 'book now' program which means you can't see or answer guests directly until they book, and you have to log in to respond.

-Michelle

Great. I just forwarded it to you.

Damon

That looks like it's a reminder about a previous inquiry, not an actual inquiry. The email's in a different format from the standard inquiry. It says, "You haven't responded to this inquiry" etc. etc.

Did the original inquiry come through correctly?

I just re-sent what I believe is the original

Any luck on this?

I've looked through your account and several other test accounts we use and haven't been able to reproduce the problem with the FlipKey emails.

Have you seen any other unrecognized inquiries come in or was it just this one? It's possible that there was a momentary corruption issue on FlipKey's end that's now fixed.

Can you send a couple more test inquiries through to I can see if the problem still exists?

Ive sent 3 different inquiries today, all still come through as unrecognized emails.

I see those emails coming in. I think I know what's going on now.

Were you recently converted to the FlipKey payments system? Once that happens, FlipKey will block all contact info for the guest until after the guest pays you through FlipKey. They do this to make sure that the guest pays through FlipKey payments and they get their fee, rather than allowing you to process the booking through your own merchant account.

FlipKey also sends emails in a different format that doesn't include contact info, so we can't pull that info out to populate an inquiry.

I'd recommend contacting FlipKey and requesting that they turn off FlipKey payments for your account if you want to get contact info and process the payment yourself.

We do have some work on the roadmap to add integration for systems like FlipKey and AirBNB that will track inquiries and calendar blocks even if OwnerRez isn't processing the payment, but that's a few months out yet.

That makes a lot of sense. I actually set up my account and they defaulted to allowing FlipKey payments, and I can't figure out how to turn it off.

I'll contact them!

Thanks

Looks like FlipKey has disabled the ability to bypass their booking system.

http://help.flipkey.com/hc/en-us/articles/200903127-Pay-Per-Booking-Plan-#id.fjj8u2l0v5a

Damon

Looks like they grandfathered in old plans: http://help.flipkey.com/hc/en-us/articles/200903347-Subscription-Pricing, but it sounds like yours is new?

Yeah, mine is new. Thanks for all your help!