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cp9293

Joined April 2012
307 posts
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General Help and Questions » Syncing Calendars

How often does the calendar sync? I had two bookings today and they didn't update. Did I do something wrong? Claudia

(Posted Jul 5, 2012 9:27 PM)

General Help and Questions » Didn't receive Booking Confirmation Email, nor Rental Agreement

The emails I get after I enter feedback was slow in coming, also. However, now they are up to date. They caught up and I am receiving them, right after I enter the response. Claudia

(Posted Jul 5, 2012 1:47 PM)

General Help and Questions » Didn't receive Booking Confirmation Email, nor Rental Agreement

Received Booking Conf at 1:45pm. Definitely, slow to get everything. Booking # 252549

(Posted Jul 5, 2012 1:33 PM)

General Help and Questions » Didn't receive Booking Confirmation Email, nor Rental Agreement

Just received the Rental Agreement. Not the Booking Confirm yet. Claudia

(Posted Jul 5, 2012 12:37 PM)

General Help and Questions » Cornerstone Charge

The money was credited back to my account. Thank you, Claudia

(Posted Jul 5, 2012 12:06 PM)

General Help and Questions » Didn't receive Booking Confirmation Email, nor Rental Agreement

A booking took place today and I have not received the Booking Confirmation, nor the Rental Agreement Emails. The guest received them. This has been over 25 minutes ago. Thanks, Claudia

(Posted Jul 5, 2012 12:05 PM)

General Help and Questions » Email of final payment received

Hi Michele, Can you show me what the email for the final payment collect, via credit card, looks like to the guest? Thanks, Claudia

(Posted Jul 2, 2012 8:19 AM)

General Help and Questions » How will OwnerRes. handle the HomeAway e-mail policy change?

I, for one, am not interested in going into their site and continue to check for inquiries. I want my inquiry sent to me, via EMAIL! Claudia

(Posted Jun 29, 2012 4:25 PM)

General Help and Questions » how much for this Vacation Rental Software?

I see you went live today. Congratulations! So that I understand, we will begin to incur expenses, if not using your merchant account, starting next month? Since you have a trail period of a week,…

(Posted Jun 28, 2012 2:48 PM)

General Help and Questions » Inquiry in and Dates changed to be available

NEVER MIND. Somehow those dates are reserved, when it was not showing reserved on another calendar. Sorry for the confusion!!! Claudia

(Posted Jun 28, 2012 12:03 PM)

General Help and Questions » Inquiry in and Dates changed to be available

It is not in the Quote Screen. I tried changing it in the Verify screen, but it still does not give me a Calculate screen. Claudia

(Posted Jun 28, 2012 11:43 AM)

General Help and Questions » Inquiry in and Dates changed to be available

I received an inquiry, which dates were not available. When I went back to change the dates to an available date, since they were flexible, I can't seem to get to the quote side. If I say I want to…

(Posted Jun 28, 2012 11:13 AM)

General Help and Questions » Cornerstone Charge

Credit card fee would have been $12 and it is charged at the beginning of the month. So, it is not that. Claudia

(Posted Jun 27, 2012 2:56 PM)

General Help and Questions » Cornerstone Charge

Hi Michele, I was charged $77.50 today under the name of Cornerstone! When I called my bank to find out where this came from, they told me it is a company named Sage/Cornerstone. Tim is looking …

(Posted Jun 27, 2012 2:51 PM)

General Help and Questions » Guest Address

At the time I didn't think I needed it. I deposited the check and I throw out the envelope. I went through my recycling pile and couldn't find it anywhere. I have two piles of recycling, one in my…

(Posted Jun 25, 2012 11:06 AM)

General Help and Questions » Guest Address

Do they fill in the address for a check? We would need the address, to refund the check. There is nothing on the payment side that gives an address or phone number. Absolutley no information o…

(Posted Jun 25, 2012 10:51 AM)

General Help and Questions » Guest Address

Where would I find the guest address, after they booked??? Thanks, Claudia

(Posted Jun 23, 2012 3:15 PM)

General Help and Questions » Pending Cancellation

Thanks, I had done that already. That was what I was going to ask next... does ownerrez periodically check to see that the calendars are in sync? Oh, wait. I remember you said that it is only one …

(Posted Jun 18, 2012 5:36 PM)

General Help and Questions » Pending Cancellation

Is there a way to put a BOOKED transaction in a pending state? What happens to the calendar? Does it change to tentative? Someone booked for Labor Day and is now thinking she MIGHT have to cance…

(Posted Jun 18, 2012 5:10 PM)

Feature Requests » Own individual email for OwnerRez

Can you please still allow for the owner to get the email in their AOL, etc account? Or have the option to receive the email in the inbox, if other owners don't want the duplicate letter? I like to…

(Posted Jun 16, 2012 4:52 PM)