| Topic | Posted |
|---|---|
General Help and Questions » Guest Email on Payment madeNo idea, but if you email me your HomeAway login credentials offline, I'll login and look at it for you. That's the best I can do. For other listing sites that don't allow two emails, you can set u… (Posted Jun 2, 2012 4:20 PM) |
Jun 2, 2012 4:20 PM |
Feature Requests » Optional ChargesYes, that is on the dev road. It has not yet been scheduled for design yet. -Michelle (Posted May 30, 2012 4:38 PM) |
May 30, 2012 4:38 PM |
General Help and Questions » Guest Email on Payment madeYes, that is high on the list as well. Not only pictures, but a link back to the listing site. -Michelle (Posted May 30, 2012 1:27 PM) |
May 30, 2012 1:27 PM |
General Help and Questions » Credit Card chargesHi Pawel, There's a monthly fee of $30, an annual PCI fee of $25, a per transaction fee of $.30 (I believe) and then a bunch of other fees for things like business cards, debit cards, international … (Posted May 30, 2012 1:24 PM) |
May 30, 2012 1:24 PM |
General Help and Questions » Guest Email on Payment madeYes, the previously-booked people, that you had to enter manually, are a different story. You have to get their credit card info (by phone or email offline) and then use it to schedule the second pa… (Posted May 30, 2012 1:17 PM) |
May 30, 2012 1:17 PM |
General Help and Questions » Guest Email on Payment madeA number of things are incorrect about what you just said... First, you CAN tell HomeAway to send inquiries to more than one email address. Go into your listing on HomeAway, click the Contacts tab … (Posted May 30, 2012 1:00 PM) |
May 30, 2012 1:00 PM |
General Help and Questions » Guest Email on Payment madeHi Claudia, As with all updates, we are tackling small items first and then expanding. This approach allows us to evaluate what we're doing right or wrong quickly without spending 6 months to a yea… (Posted May 30, 2012 10:20 AM) |
May 30, 2012 10:20 AM |
General Help and Questions » Issue with contract...Hi David, We're looking into this now to see if we can reproduce what you are seeing on our end. -Michelle (Posted May 29, 2012 8:05 AM) |
May 29, 2012 8:05 AM |
General Help and Questions » Sage - EcheckIf you're referring to software fees, yes. Any bookings that are paid for via a merchant account we set up (whether the payments are credit card or e-check) will be free. -Michelle (Posted May 28, 2012 9:59 AM) |
May 28, 2012 9:59 AM |
General Help and Questions » PC to MacOur software is 100% web based. It makes no difference what type of computer you access our software from. You can use PC or Mac, and we support IE, FireFox, Chrome and Safari browsers. It's like … (Posted May 26, 2012 9:38 AM) |
May 26, 2012 9:38 AM |
General Help and Questions » Sage - EcheckSage does offer e-check, yes, but our software doesn't integrate with it so guests wouldn't be able to pay that way, not until we hooked that up. As far as the fees goes, I'd have to check with our … (Posted May 25, 2012 3:36 PM) |
May 25, 2012 3:36 PM |
Feature Requests » Expired StatusHi Claudia, Yes, that makes a lot of sense. I like the idea of sending the owner an alert when the guest tries to view the quote but hits an expired or preempted roadblock. -Michelle (Posted May 25, 2012 10:10 AM) |
May 25, 2012 10:10 AM |
General Help and Questions » Terms and Conditions - refering back to[quote=SP]...or are you saying I do my manual work up front(quote email) and then when I have the rental agreement then I send the quote generated that will include the rental agreement...[/quote] Y… (Posted May 22, 2012 9:37 AM) |
May 22, 2012 9:37 AM |
General Help and Questions » Security Deposit Release emailYes exactly. The owner-submitted reviews. Not perfect but something to get the HomeAway sites working for now. -Michelle (Posted May 21, 2012 7:19 PM) |
May 21, 2012 7:19 PM |
Feature Requests » Preempted status to include calendar or refer back to ownerHi Claudia, We don't currently support that, or have any immediate solution to making it work that way, so I wanted to leave it in the Feature Requests forum as something users (at least one!) wante… (Posted May 21, 2012 2:22 PM) |
May 21, 2012 2:22 PM |
General Help and Questions » Email Alerts -- cancellations and including Pet in tallyActually, it seems like we missed an edge case. It DOES show pets if you have all three - adults, children and pets. It does NOT show pets if you only have adults and pets. We'll make sure to corr… (Posted May 21, 2012 1:53 PM) |
May 21, 2012 1:53 PM |
General Help and Questions » Email Alerts -- cancellations and including Pet in tallyThird party alerts are sent whenever a booking is first created, when the dates are updated (if they are) and when the booking is deleted/canceled. I believe the pet tally is shown IF pets are inclu… (Posted May 21, 2012 1:24 PM) |
May 21, 2012 1:24 PM |
General Help and Questions » Guest Email on Payment madeThe total is figured per account per month. If you have 5 properties and do 5 bookings at each property during the month of May, your May invoice will reflect 25 bookings @ $2.00/per. -Michelle (Posted May 21, 2012 1:13 PM) |
May 21, 2012 1:13 PM |
General Help and Questions » Guest Email on Payment madeAlso, all beta users (ie. anyone with an active account right now) will receive a 25% discount for life on their OwnerRez fees. (Posted May 21, 2012 12:50 PM) |
May 21, 2012 12:50 PM |
General Help and Questions » Guest Email on Payment madeAll bookings, no matter the size or payment type (check or credit card), will have the same pricing tier. This is the pricing tier: http://i.imgur.com/mshKk.png So if you have 5 bookings in the mon… (Posted May 21, 2012 12:49 PM) |
May 21, 2012 12:49 PM |
