| Topic | Posted |
|---|---|
General Help and Questions » Pending CancellationAt the moment, no. Either a booking exists or it does not. It can only be marked pending if no payments have been entered. We don't have a tentative status. In the situation you cited, you'd have… (Posted Jun 18, 2012 5:32 PM) |
Jun 18, 2012 5:32 PM |
Feature Requests » Own individual email for OwnerRezI'll make sure this is noted down, but I believe that would have to be included. Not all users would want to have their email flow through our system so we'd probably need to include a forward of so… (Posted Jun 18, 2012 7:47 AM) |
Jun 18, 2012 7:47 AM |
Feature Requests » Own individual email for OwnerRezWe have a long-term goal to provide CMS with custom email addresses exactly as you mentioned. Something like [Your Name]@ownerrez.com. In order to do that though, we have to build quite a bit of em… (Posted Jun 16, 2012 2:10 PM) |
Jun 16, 2012 2:10 PM |
General Help and Questions » Quotes for over the timeframe enteredHi Claudia, You could always specify a custom amount in the "Extra Nights" box. -Michelle EDIT: I'm referring to the same thing Paul just said. :-) (Posted Jun 16, 2012 12:17 PM) |
Jun 16, 2012 12:17 PM |
General Help and Questions » Quotes for over the timeframe enteredI found the reason. Peter's quote fell inside your rate period called "Fall 2012". Inside that rate period, you have one and only one rate category: a 'Week' type which you define as 7 nights. Pet… (Posted Jun 16, 2012 12:07 PM) |
Jun 16, 2012 12:07 PM |
General Help and Questions » Quotes for over the timeframe enteredHi Claudia, I ran some quick tests with the parameters you mentioned. Everything works fine for me. I generated 2 weeks, 3 weeks and even some combination week/weekend/night ones. I'll take a loo… (Posted Jun 16, 2012 11:09 AM) |
Jun 16, 2012 11:09 AM |
General Help and Questions » Security Deposit ScheduleHi Claudia, Yes, it's automatically scheduled by the system. You can see it by navigating to the booking and clicking the Security Deposit tab. You don't have to do a thing. If it fails, the gues… (Posted Jun 15, 2012 2:58 PM) |
Jun 15, 2012 2:58 PM |
General Help and Questions » Booking Arrival Dates and Booking Departure DatesShould be weeks. We actually just finished the coding part yesterday and are now working on content. This release has a lot of content changes - new "Pricing" page, interstitial messages, etc. Our… (Posted Jun 13, 2012 9:37 AM) |
Jun 13, 2012 9:37 AM |
General Help and Questions » Booking Arrival Dates and Booking Departure DatesGood morning Claudia, I believe the issue you're referring to was found by someone else a few weeks ago. Read this thread: https://www.ownerrez.com/forums/general-help/issue-with-contract Is that… (Posted Jun 13, 2012 9:13 AM) |
Jun 13, 2012 9:13 AM |
General Help and Questions » Credit Card chargesThis something you'll want to take up with merchant services. I believe someone is looking for the answer already. Interchange sets all these fees, not us. -Michelle (Posted Jun 11, 2012 1:09 PM) |
Jun 11, 2012 1:09 PM |
General Help and Questions » inquiry requestWe don't parse the info out of custom emails that are sent. We only parse for major listing sites like VRBO, HomeAway, FlipKey, etc. The reason is because our parsing logic doesn't know what to loo… (Posted Jun 7, 2012 7:46 AM) |
Jun 7, 2012 7:46 AM |
General Help and Questions » inquiry requestYes, but I meant you could have guests send emails directly to your @inquiryspot email address if you wanted to. So you could actually put: "Please send inquiries to 12345@@inquiryspot.com" on you… (Posted Jun 6, 2012 10:41 AM) |
Jun 6, 2012 10:41 AM |
General Help and Questions » inquiry requestNo form yet but this is a highly requested feature, and for good reason. It will be coming soon. In the meantime, you can always send email inquiries from your website to the @inquiryspot.com email… (Posted Jun 6, 2012 8:28 AM) |
Jun 6, 2012 8:28 AM |
Feature Requests » Awaiting Check Payment and Status[quote=SP]...If the check hasn't arrived "AFTER" 7 days, the booking will be auto-canceled, shouldn't this say "Within" or "before". It almost sounds to me like the check should arrive after 7 days e… (Posted Jun 6, 2012 8:24 AM) |
Jun 6, 2012 8:24 AM |
Feature Requests » Awaiting Check Payment and StatusHi Silvia, Yes, that is very clear and I think that would be the plan, should this begin development. When the quote changes statuses (to EXPIRED or to PREEMPTED), the email would contain an explan… (Posted Jun 6, 2012 8:12 AM) |
Jun 6, 2012 8:12 AM |
Feature Requests » Awaiting Check Payment and StatusAt the moment, bookings block out dates with no exceptions. There is no way to create quotes for the same dates or to give new inquirers any hope of getting them. You have to wait until the pending… (Posted Jun 5, 2012 2:44 PM) |
Jun 5, 2012 2:44 PM |
General Help and Questions » Credit Card chargesHmm, no idea. Seems like a very odd little amount to be on there. Please email merchant-services@ownerreservations.com about that. -Michelle (Posted Jun 4, 2012 9:16 AM) |
Jun 4, 2012 9:16 AM |
General Help and Questions » Check Payments DueYou're correct. Currently, second payments for non-credit card bookings (check, cash) are not displayed. If you recall, we just recently added check payments to the process. Before that, everythin… (Posted Jun 4, 2012 8:36 AM) |
Jun 4, 2012 8:36 AM |
General Help and Questions » Guest Email on Payment madeHi Claudia, I'm sorry to hear that you're still having problems. We have many users with HomeAway listings and you're the only one I've heard report this. The only thing I can suggest at this poin… (Posted Jun 4, 2012 8:34 AM) |
Jun 4, 2012 8:34 AM |
General Help and Questions » Spam FolderI'm sorry to hear that our alerts are landing in your spam folder. We've done a lot of work to make sure our emails don't do that, but unfortunately the email service providers (Gmail, AOL, Hotmail,… (Posted Jun 2, 2012 4:28 PM) |
Jun 2, 2012 4:28 PM |
