Why doesn't it pick up which property the inquiry is coming from? I am entering the property on all inquiries.
Claudia
Which listing site is the inquiry coming from? And which property ID is it for? If you tell me those things, I can tell you specifically why. Or just give me the inquiry ID.
It's probably happening because you gave the listing site your account-level @inquiryspot.com email address instead of the property-level one.
Look at the inquiries instruction page:
https://app.ownerrez.com/inquiries/instructions
Notice the bottom paragraph. Some listing sites don't let you give a different contact email address for each property. FlipKey is a notable example. For listings sites like that, you have to use an account-level @inquiryspot.com email address which won't parse the property. You'll have to assign it manually each time using the Verify tab under the inquiry.
-Michelle
VRBO 189296
HomeAway, also.
I'm sorry - I meant your property ID in OwnerRez. You can find it under the Properties menu (left-most column on the grid)
Or send me the ID for one of your inquiries (the ID in OwnerRez) that isn't coming in with the right property on it.
-Michelle
Inquiry 8861
Property 2653
It was as I suspected (what I mentioned above). You're having the listing site (HomeAway) send your inquiries to your account-level @inquiryspot email address but not the property-level one.
I'll email you offline more specific information so you can see what I mean.
-Michelle
