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Jon C

Joined January 2013
24 posts
Topic

Feature Requests » Reporting?

Hi Michelle, I have been looking at some of the new reports available in beta. Some look great- but I need a report that will show me for each property all charges, including taxes. This will make …

(Posted Nov 30, 2013 6:38 AM)

Feature Requests » Extra information for booking

Hi This is a very nice new feature (property and booking custom fields). I thought that I'd be able to use this to help us with a problem that has recently come up, but not sure if it will. When a …

(Posted Jul 19, 2013 8:57 AM)

General Help and Questions » Urgent help needed -Security deposit CHARGE

Hi I think we did this the right way - we wanted to hold $60 back. Typed that in, butin the email confirmation it said: Of the original $200.00 that was reserved, we have kept $140.00. Notes:. I …

(Posted Jun 24, 2013 9:27 PM)

General Help and Questions » Urgent help needed -Security deposit CHARGE

Awesome-yes this is perfect. Sorry my wife took over all of the booking/security deposit processes, she's out so I didn't know what would happen if I clicked on that release deposit button :-).

(Posted Jun 24, 2013 2:36 PM)

General Help and Questions » Urgent help needed -Security deposit CHARGE

HI, A guest that checked out this weekend, and unfortunately we've found damage in the home. The security deposit for the booking still shows as held, but I want to charge them now or at least not r…

(Posted Jun 24, 2013 1:07 PM)

Feature Requests » Reporting?

I would like to know what the status is on reporting capabilities/data extraction from this application. I'd like to be able to simply export all of my bookings to Excel for further analysis, with d…

(Posted Apr 21, 2013 9:20 AM)

Feature Requests » Third party alert - email address length

Another one for you - just put in my credit card for monthly ownerrez billing, used my email address for the business which is around 32 characters but got a warning that my email address was too lon…

(Posted Apr 21, 2013 9:05 AM)

Feature Requests » Third party alert - email address length

Can the email address length for third party alerts be increased? It seems to be around 32 characters now, it just so happens that an email address I need to add has 33-34 characters.

(Posted Apr 12, 2013 10:49 PM)

Blog Comments » We now recognize custom inquiry emails from any website

Hi Paul - Done, I emailed to help@ownerreservations.com. Hope it helps. Unfortunately their format for inquiry requests on some of the fields are free-form - the arrival date, length of stay, adult…

(Posted Mar 21, 2013 6:03 PM)

Blog Comments » We now recognize custom inquiry emails from any website

Hey Michelle this is great, but I'm wondering if it would be possible for you to add automatic parsing of inquiries that we get from the front-end site we use, Rentalbug.com. It is a very popular si…

(Posted Mar 20, 2013 11:14 PM)

General Help and Questions » Who is your merchant account company?

Hi, Thank you--good info. So if I want to accept PayPal payments directly, I would have to process these manually for my rentals...but if we accept normal credit cards I don't know how much of an is…

(Posted Mar 18, 2013 9:32 PM)

General Help and Questions » Who is your merchant account company?

If we choose to open a merchant account through OwnerReservations I don't see who the back-end account is actually created through... can you provide the name of the provider? If we choose to open …

(Posted Mar 18, 2013 3:59 PM)

General Help and Questions » Possible error in rental charge calculation, embeding calendar

You are absolutely correct Chris forgot about that setting in Google Calendar. That'll fix the problem for us with sync'ing with our Google Calendar for our web site.

(Posted Mar 18, 2013 3:56 PM)

General Help and Questions » Possible error in rental charge calculation, embeding calendar

Thanks Chris - and yep agreed... so the other way I can potentially do this is to setup a google calendar sync, then just embed the google calendar on my site. However, I tried this last night, and …

(Posted Mar 18, 2013 11:00 AM)

General Help and Questions » Possible error in rental charge calculation, embeding calendar

Hi - Thanks for the quick reply. What you could do in terms of the rates, is set priorities for the rate tables so that some can override others. In our case, I would want the individually set date…

(Posted Mar 18, 2013 10:57 AM)

Feature Requests » Multi-currency, multilingual, alternative payment methods

Hi Michelle, Thanks - and last night while transferring over some sample bookings, I think that's what we found we could do. We did two bookings that have already paid so we could work through the en…

(Posted Mar 18, 2013 9:55 AM)

General Help and Questions » Possible error in rental charge calculation, embeding calendar

Hello, I've been working on converting my bookings to this site. One of my bookings included rate charges that I don't think calculated correctly, but it could be that I didn't set things up properl…

(Posted Mar 17, 2013 11:44 PM)

Feature Requests » Multi-currency, multilingual, alternative payment methods

[quote=Michelle J]Hi Ana, In a few weeks, we will be beginning work on an overhaul that allows owners to be check or cash ONLY. In other words, you won't have to have a merchant account to use the …

(Posted Mar 17, 2013 7:44 PM)

General Help and Questions » Billing Settings

Or I think I can just put in receipt information for checks provided, if I'm not using credit cards, right? I will play around with it - this has been helpful thank you.

(Posted Feb 19, 2013 4:28 PM)

General Help and Questions » Billing Settings

Thanks Michelle, appreciate it. I'll continue investigating. What I need to just confirm is that for any existing bookings we have for 2013, if I transfer those over I'll be able to do it in a "cos…

(Posted Feb 19, 2013 11:43 AM)