Michelle J

OwnerRez Team Member
Joined January 2011
403 posts
Topic

General Help and Questions » Credit Card charges

Great question. The credit card fees are not charged by us. They're charged by the merchant account provider. If you use the merchant account provider that we are partnered with (Cornerstone on th…

(Posted Apr 21, 2012 1:46 PM)

Feature Requests » Rental Agreements as Attachments, instead of electronic

Hi Claudia, Yes, we do plan on supporting upload/file-based agreements though that is not a high priority at the moment. Thanks for the suggestion, -Michelle

(Posted Apr 21, 2012 1:42 PM)

Blog Comments » What we've been up to in the first quarter of 2012

Good morning everyone! Having received a few "what's going on?" emails in the past few weeks, I wanted to throw up a quick post about what the OwnerRez team has been up to in the first quarter 2012.…

(Posted Apr 11, 2012 8:08 AM)

Feature Requests » Clean Room Status

Good morning, We do currently support Third Party Alerts that send emails when a booking is created, updated or canceled. You may have seen those already. A daily email would be good as well. I'm…

(Posted Feb 24, 2012 8:51 AM)

Feature Requests » Integration with Mailchimp

Good morning, Thanks for the reference to guestfolio. I've never heard of them before. If they have an API, that's definitely a possibility for future integration. -Michelle

(Posted Feb 24, 2012 8:47 AM)

Feature Requests » Integration with Mailchimp

Hi thegmann, We've been asked about integration with newsletter vendors before (like Mailchimp). It's a great idea, but we haven't added it to the dev roadmap yet because there are a number of thin…

(Posted Feb 23, 2012 10:05 AM)

Introduce Yourself! » The Retreat in Laguna

What a beautiful set of properties!

(Posted Feb 23, 2012 10:00 AM)

Feature Requests » Add on Packages

Hi thegmann, At the moment, you can't add *optional* packages (ie. the guests selects if they want it or not at quote acceptance), but you can add them as mandatory surcharges that are always added …

(Posted Feb 23, 2012 9:58 AM)

Feature Requests » Auto generated welcome letter

Hi thegmann, Having 'mail merge' fields in all email messages is definitely coming. That, and the inability to save a custom message, are both major annoyances for a lot of people and understandabl…

(Posted Feb 23, 2012 9:53 AM)

Feature Requests » Extra information for booking

Another great request, AnaRita. We do have a 'notes' feature that is going to be in development soon. This will allow you to record that kind of information. -Michelle

(Posted Feb 20, 2012 8:49 AM)

Feature Requests » Rapportive integration

Hi Ana Rita, Wow! What a great idea. I just talked to a developer about this and he said this is exactly the kind of integration we want to work on. He had never seen that Gmail plugin before. O…

(Posted Jan 23, 2012 8:01 AM)

Blog Comments » Our travel insurance partner is helping Costa Concordia victims

I noticed an article in USA Today that I wanted to share with everyone. Our travel insurance partner, Travel Guard, talks about the victims of the recent Costa Concordia accident and how they're hel…

(Posted Jan 19, 2012 11:21 AM)

General Help and Questions » Currencey

Hi floridavilla4all, Unfortunately, we only support USD currency right now. Everything in the software assumes USD. Supporting other currencies (and languages) is on the dev roadmap but it hasn't …

(Posted Jan 19, 2012 9:09 AM)

Introduce Yourself! » Hillcrest Guest House, St. John, US Virgin Islands

Hi Phyllis, So glad to meet you! I've been to St. John and St. Thomas, and they are both beautiful places to vacation. If you have questions about our software, please don't hesitate to ask. Happ…

(Posted Dec 26, 2011 2:01 PM)

Blog Comments » Follow OwnerRez on Google+

There's now another way to stay up-to-date on OwnerRez updates, news and information. In addition to LinkedIn, Facebook, RSS and Twitter, you can now follow OwnerRez on Google+! The new OwnerRez Go…

(Posted Nov 8, 2011 9:46 AM)

General Help and Questions » Security Deposit Release email

The maintenance update I referred to earlier in the thread was just released: https://www.ownerrez.com/updates/0.26.0 The last paragraph of the email now reads: "Thanks for coming out! We may sen…

(Posted Oct 14, 2011 4:58 PM)

General Help and Questions » Security Deposit Release email

We actually have a maintenance release coming up in the next week that will change that text slightly to "we MAY send you a survey..." to make it more open-ended. The reason we originally added tha…

(Posted Oct 13, 2011 2:04 PM)

General Help and Questions » Security Deposit Release email

Hi David, Unfortunately, no. The release email message is hard coded. Being able to change it, as well as the other guest emails, is on the dev roadmap. What part of the message do you like or di…

(Posted Oct 13, 2011 1:23 PM)

Feature Requests » Coupon Code?

Hi Paul, Currently, there is no way to automatically distribute and accept coupon codes through the current quoting system. We do have that listed on the development roadmap, but it hasn't been imp…

(Posted Sep 19, 2011 1:39 PM)

Feature Requests » Multi-currency, multilingual, alternative payment methods

Hi Ana, Thanks for your kind words. Our developers have worked VERY hard to make the UI as fast, simple and clean as possible. We have a long way to go - our dev roadmap has more than 300 items on…

(Posted Sep 14, 2011 8:07 AM)