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Sam Westcott

OwnerRez Team Member
Joined December 2009
127 posts
Topic

General Help and Questions » New Release? Bug?

@CBSunshinerental Can you provide an example or be more specific about what you're seeing? I've tried reproducing the error you described with no success. Is this when you're sending an email from…

(Posted May 3, 2013 9:40 PM)

Feature Requests » CRM

Glenn, I agree completely, and we're working on more now than ever. Don't take my word for it - check back in the next two weeks or so. We're finishing the first release of a design overhaul and so…

(Posted Apr 6, 2013 5:21 PM)

Blog Comments » OwnerRez gets even more secure

Security is very important to us here at OwnerRez. We protect your data in many ways, ensuring that it's safe from hackers and backed up securely. This week, we added an additional layer of securit…

(Posted Apr 1, 2013 8:21 AM)

Blog Comments » We now recognize custom inquiry emails from any website

Most of you have a personal website for your vacation rental, and the website includes a "contact us" or inquiry form of some kind. Previously, when sending those custom emails to our system, you we…

(Posted Mar 19, 2013 11:48 AM)

Blog Comments » Embed the OwnerRez calendar in your own website

Have a website for your properties? You can now embed the OwnerRez calendar directly inside your website so that your availability is shown in real time to anyone visiting your website. To get star…

(Posted Dec 7, 2012 3:16 PM)

Blog Comments » Search your booking records by name, email or mailing address

You can now search your inquiry, quote and booking records via full text search. Think of it as a miniature version of Google inside OwnerRez. Need to pull up Susie Jones's booking? Hit search and…

(Posted Nov 20, 2012 3:21 PM)

Blog Comments » OwnerRez now supports 11 new payment gateways

OwnerRez has always been about user flexibility and not locking you into one way of managing your vacation rentals. This is why we've never forced you to use our credit card processing, forced you t…

(Posted Oct 25, 2012 8:58 AM)

Blog Comments » New template for payment receipts and delayed-sending options

We just released another email-related update, this time focused on payment receipts. In the past, payment receipts were automatic and hard-coded, meaning you couldn't change how they looked and cou…

(Posted Oct 4, 2012 10:59 AM)

Blog Comments » A first pass at email templates and rich-text email messages

For the past month, we've been working on our next big update to OwnerRez: templates and rich-text editing. On Tuesday evening, we released an update so that users can now begin using both. This is…

(Posted Sep 13, 2012 2:50 PM)

Blog Comments » 'Received' email, more filter settings and better email clarity

If you open your email in OwnerRez, you'll notice two things: the filters and columns have changed, and a lot more email messages are showing. After releasing the new email sending/archiving framewo…

(Posted Aug 8, 2012 10:42 AM)

General Help and Questions » Booking does not appear

Claudia, we did find a low-level caching error that was erroneously created by the previous release. We have both successfully reproduced the bug on our end and fixed it. A release will be going ou…

(Posted Aug 4, 2012 2:52 PM)

Blog Comments » The new email sending/archiving framework

Earlier this morning, we rolled out a major release that introduced our new sending/archiving framework for email. When you first login, you'll notice the new 'Email' menu. When clicked, you'll see…

(Posted Jul 31, 2012 8:06 PM)

General Help and Questions » New Email feature

Thanks, Claudia! We had to refactor quite a few things relating to email so that we had a solid foundation to build on. I know you're looking for customizable templates, tags and auto-responders. …

(Posted Jul 31, 2012 10:08 AM)

General Help and Questions » Syncing Calendars

Our updater has been offline for several hours. We ran into some performance issues and took it offline to do some tweaking. We just now - literally 10 minutes ago - put it back online, and the upd…

(Posted Jul 5, 2012 9:46 PM)

General Help and Questions » How will OwnerRes. handle the HomeAway e-mail policy change?

Peter, thanks for starting this topic. The replies on that HomeAway community thread, and elsewhere, are almost unanimously opposed to the changes, in one way or another. As Michelle touched out, H…

(Posted Jun 29, 2012 4:06 PM)

General Help and Questions » how much for this Vacation Rental Software?

Claudia, thanks! It's been a long time coming. We feel like we're a "real product" now instead of just a hobby that we were passionate about. Yes, you nailed it - existing users have a 7 day trial…

(Posted Jun 28, 2012 2:51 PM)

Blog Comments » We've switched email service providers

As you know, OwnerRez is heavily reliant on email. From the first time you respond to a guest's inquiry to the last time (probably releasing their security deposit), the system sends an average of 8…

(Posted Jun 25, 2012 12:28 PM)

Blog Comments » Updated parsing for FlipKey inquiries to fix departure date

FlipKey recently changed the format of their inquiry emails. Our parsing system was unable to extract the departure date so you may have noticed some of your FlipKey inquiries arriving without a dep…

(Posted Jun 23, 2012 12:17 PM)

Blog Comments » If you use FlipKey syncing, login and answer security questions

Right on the heels of HomeAwayConnect changing their website yesterday, FlipKey also recently made a small update that is causing syncing to be thrown off, though only on a case by case basis. We've…

(Posted Jun 15, 2012 2:03 PM)

Blog Comments » HomeAwayConnect syncing is back and better than ever!

Wow, that was fast! The team did great work tonight. We successfully updated our syncing code, tested the connection and did a quick release. We're still doing some extended testing now, after the…

(Posted Jun 14, 2012 11:15 PM)